Shipping policy

SHIPPING POLICY

Last Updated: September 18, 2026

This Shipping Policy explains how Norvi processes, dispatches, tracks, and delivers orders placed through our online store. Our goal is to provide customers with clear information regarding expected shipping times and the procedures that may apply when a delivery issue occurs.

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, product availability, and circumstances outside our reasonable control.

1. Order Processing

After an order is successfully placed and payment is confirmed, it enters our preparation process.

Most orders are prepared for shipment within approximately 1 to 3 business days.

Processing may include payment verification, order confirmation, inventory allocation, packaging, and preparation for carrier collection.

Business days generally exclude weekends and public holidays.

During periods of unusually high demand, promotions, holidays, or exceptional circumstances, processing may require additional time.

2. Estimated Delivery Times

After dispatch, estimated delivery times generally depend on the destination.

Typical estimates are:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–15 business days

  • European destinations: 8–18 business days

  • Australia and New Zealand: 8–18 business days

  • Other international destinations: approximately 10–25 business days

These estimates begin after the order has been dispatched and do not include the initial processing period.

Delivery estimates are provided for guidance and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, are normally displayed during checkout before the order is completed.

Shipping costs may vary according to destination, product type, order value, delivery method, promotional conditions, or other logistical factors.

Where free shipping is offered, any applicable conditions will be presented through the website or during checkout.

4. Order Dispatch

When an order has been prepared and transferred for delivery, customers may receive a shipping or dispatch confirmation.

Where tracking is available, the confirmation may include a tracking number or other shipment information.

Orders containing multiple products may occasionally be dispatched separately.

5. Tracking Information

Where a shipment includes tracking, customers can use the provided information to follow its progress.

Tracking information may take some time to become active after a shipping label is created or the package is handed to the carrier.

Temporary gaps between tracking updates do not necessarily indicate that a shipment has stopped moving.

International shipments may also experience periods without updates while moving between countries, logistics facilities, or customs authorities.

6. Delivery Estimates and Delays

Norvi works with external logistics and delivery providers and therefore cannot guarantee that every shipment will arrive within its estimated timeframe.

Delays may occur because of circumstances including:

  • Carrier network congestion;

  • Customs inspections;

  • Weather conditions;

  • Transportation disruptions;

  • Public holidays;

  • High-volume shopping periods;

  • Local delivery restrictions;

  • Incorrect or incomplete addresses;

  • International transportation delays;

  • Governmental or regulatory procedures;

  • Events outside Norvi's reasonable control.

If a shipment is significantly delayed, customers may contact our support team for assistance.

7. International Shipping

Norvi may ship products internationally where delivery services are available.

Availability may depend on the product, destination, carrier network, fulfillment location, and applicable shipping restrictions.

Certain products may not be eligible for delivery to every country or territory.

8. Customs, Duties, and Import Charges

International shipments may be subject to customs inspections, import taxes, duties, brokerage fees, or other charges imposed by authorities in the destination country.

Unless expressly stated otherwise during checkout, these charges are generally not included in the product or shipping price and may be the recipient's responsibility.

Norvi does not control the amounts assessed by customs or other governmental authorities.

Customers are responsible for understanding any import requirements applicable to their destination.

9. Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully review information such as:

  • Recipient name;

  • Street and building number;

  • Apartment, unit, or suite number;

  • City;

  • State, province, or region;

  • Postal or ZIP code;

  • Country;

  • Telephone or other contact information where required for delivery.

Incorrect or incomplete information may result in delays, failed delivery attempts, additional charges, or the package being returned.

10. Address Changes

If you notice an error in your delivery information, contact Norvi as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once fulfillment has started.

After a package has entered the carrier network, Norvi may be unable to redirect or modify its destination.

11. Delivery Attempts

Depending on the carrier and destination, one or more delivery attempts may be made.

A carrier may also leave the shipment at an authorized collection point, local facility, parcel locker, or other designated location.

Customers are responsible for following carrier instructions and collecting packages within applicable deadlines.

12. Undeliverable Packages

A shipment may be returned as undeliverable because of:

  • An incorrect or incomplete address;

  • Repeated unsuccessful delivery attempts;

  • Failure to collect the package;

  • Refusal of delivery;

  • Customs-related issues;

  • Other circumstances preventing completion of delivery.

If a package is returned to the sender or fulfillment facility, Norvi will review the circumstances and determine the available options.

Where permitted by law, additional shipping costs associated with resending an order may be the customer's responsibility when the failed delivery resulted from inaccurate information or failure to receive the shipment.

13. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first:

  • Check the delivery location carefully;

  • Ask other members of the household;

  • Check with reception, building management, or neighbors where appropriate;

  • Review any carrier delivery notice;

  • Contact the carrier if additional delivery information is available.

If the shipment remains missing, contact Norvi so we can review the available tracking and delivery information.

A carrier investigation may be necessary before an appropriate resolution can be determined.

14. Lost Shipments

If a shipment does not arrive and tracking indicates that it may have been lost during transportation, please contact our customer support team.

Norvi may request or initiate an investigation with the applicable carrier or logistics provider.

Depending on the outcome and applicable consumer rights, an appropriate resolution may include replacement, reshipment, refund, or another available remedy.

15. Damaged Shipments

If your package or product arrives damaged, please retain the product and its shipping materials and contact us promptly.

We may request photographs or video of:

  • The product;

  • External packaging;

  • Internal packaging;

  • Shipping labels;

  • Visible damage.

This information helps us evaluate the issue and, where appropriate, communicate with the carrier or fulfillment provider.

Eligible damaged-product claims will be handled according to our Return and Exchange Policy and Refund Policy.

16. Split Shipments

Orders containing multiple products may occasionally arrive in separate packages.

This can happen when items are stored at different fulfillment locations, have different preparation times, or require different shipping methods.

Separate packages may have individual tracking numbers and may arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

17. Carrier Selection

The carrier used for an order may depend on the destination, product, fulfillment facility, package characteristics, service availability, and other logistical considerations.

Unless a specific carrier selection option is expressly offered during checkout, Norvi may determine the appropriate shipping provider for the order.

18. Remote and Special Delivery Areas

Deliveries to remote regions, islands, military locations, restricted areas, or destinations with limited carrier coverage may require additional transit time.

In some circumstances, certain shipping services may not be available for a particular destination.

If a significant restriction prevents us from fulfilling an order, we may contact the customer regarding available options.

19. Shipping Restrictions

Norvi may be unable to ship certain products to particular countries, regions, or addresses due to legal requirements, carrier limitations, import restrictions, product characteristics, or other logistical considerations.

Where an order cannot reasonably be shipped, the affected customer will be contacted and an appropriate resolution will be provided.

20. Refused Deliveries

Customers who refuse delivery without prior authorization should be aware that the shipment may need to travel back through the carrier network before it can be reviewed.

A refused package does not automatically qualify for an immediate refund.

Where a return is eligible, applicable shipping or handling costs may be considered in accordance with our Refund Policy, Return and Exchange Policy, and applicable law.

21. Cancellation After Dispatch

Once an order has been dispatched, cancellation is generally no longer possible.

If you no longer wish to keep the product after dispatch, you may need to receive the shipment and follow the applicable return procedure.

Customers should not intentionally refuse delivery as a substitute for an authorized return unless instructed to do so by Norvi.

22. Customer Cooperation

For certain delivery investigations, Norvi may require reasonable assistance from the customer.

This may include confirming the delivery address, providing photographs, completing carrier documentation, or supplying information concerning an attempted or completed delivery.

Failure to provide information reasonably required for an investigation may delay resolution.

23. Third-Party Delivery Providers

Norvi relies on independent shipping companies, postal operators, logistics providers, customs agencies, and local delivery networks.

Although we select delivery solutions intended to provide reliable service, these third parties may experience circumstances outside Norvi's direct control.

Nothing in this section limits any rights customers may have under mandatory consumer protection law.

24. Consumer Rights

This Shipping Policy does not exclude or restrict statutory rights available to customers.

Where applicable consumer law establishes mandatory obligations concerning delivery, delays, lost goods, damaged products, cancellation, or refunds, those requirements will apply regardless of any conflicting provision in this policy.

25. Changes to This Shipping Policy

Norvi may update this Shipping Policy when necessary to reflect changes in shipping methods, carrier relationships, operational procedures, service availability, or applicable requirements.

The current version will be published on our website together with its latest revision date.

26. Contact

For questions concerning shipping, tracking, delivery delays, or problems with an order, please contact the Norvi customer support team through the contact information available on our website.

When contacting us about an existing shipment, please provide your order number and any relevant tracking information so that we can review the matter efficiently.

Norvi
Shipping Policy
Last Updated: September 18, 2026