Terms of Service
TERMS OF SERVICE
Last Updated: September 18, 2026
These Terms of Service govern your access to and use of the Norvi website, online store, products, purchasing features, and related services.
Throughout these Terms, “Norvi,” “we,” “us,” and “our” refer to the operator of the Norvi online store. “Customer,” “you,” and “your” refer to any person who visits our website, places an order, or otherwise uses our services.
By accessing our website or purchasing from Norvi, you agree to these Terms of Service and any additional policies referenced herein.
1. Use of the Website
The Norvi website is provided for lawful personal and commercial interactions with our online store.
You agree not to use the website in a manner that violates applicable laws, infringes the rights of others, disrupts our services, or compromises the security or operation of the website.
We may restrict or suspend access where reasonably necessary to protect our customers, systems, business, or legal interests.
2. Customer Eligibility
By placing an order through Norvi, you confirm that you have the legal capacity to enter into the transaction or have appropriate authorization where required.
Customers are responsible for ensuring that purchases comply with laws and restrictions applicable in their location.
3. Product Information
We make reasonable efforts to provide useful and accurate information about products offered through Norvi.
Product descriptions may include photographs, specifications, measurements, features, compatibility information, materials, or other relevant details.
Minor differences may occur between website representations and physical products due to screen settings, photography, packaging updates, manufacturing variations, or other reasonable circumstances.
Customers should review the available product information before completing a purchase.
4. Product Availability
Products displayed on our website are subject to availability.
Adding an item to a shopping cart does not reserve inventory.
In uncommon circumstances, an item may become unavailable after an order has been submitted. If we cannot fulfill an affected product, we may contact the customer regarding an alternative solution or cancel and refund the affected portion of the order.
5. Prices
Prices are displayed in the currency indicated during the shopping or checkout process.
Unless otherwise stated, applicable shipping charges, taxes, customs duties, or other fees may be calculated separately.
Norvi may change product prices at any time before an order is completed. Price changes generally do not affect orders that have already been accepted, except where an obvious pricing or technical error has occurred and applicable law permits correction.
6. Pricing and Listing Errors
Despite reasonable precautions, our website may occasionally contain incorrect prices, descriptions, promotional information, availability information, or other errors.
If a material error is identified after an order has been submitted, Norvi may contact the customer to explain the issue and provide appropriate options.
Where permitted by law, we may correct obvious errors and cancel transactions that cannot reasonably be fulfilled under the incorrect information.
7. Promotions and Discount Codes
Norvi may occasionally provide promotional prices, discount codes, bundles, or other special offers.
Promotions may:
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Apply only during a specified period;
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Require a minimum purchase;
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Apply only to selected products;
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Be limited to one use per customer;
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Be unavailable in combination with other offers;
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Be subject to additional conditions disclosed with the promotion.
Promotional benefits have no independent cash value unless expressly stated otherwise.
Norvi may refuse or cancel the improper use of promotional offers where permitted by law.
8. Orders
Submitting an order constitutes an offer to purchase the selected products under the terms presented during checkout.
Receiving an automated order confirmation does not necessarily mean that an order has been finally accepted or dispatched.
Norvi may review orders before fulfillment for payment authorization, inventory availability, shipping restrictions, suspected fraud, inaccurate information, or other legitimate operational reasons.
9. Order Information
Customers are responsible for providing complete and accurate information when placing an order.
This includes:
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Customer name;
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Billing information;
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Shipping address;
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Contact information;
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Product selection;
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Other information reasonably required to process the purchase.
Norvi is not responsible for avoidable delivery problems resulting from incorrect information supplied by the customer, subject to applicable consumer laws.
10. Payments
Payment must be completed using one of the payment methods available at checkout.
Payments may be processed by independent payment providers. These providers may apply their own terms, security procedures, authorization requirements, and privacy practices.
An order may be delayed or canceled if payment cannot be authorized or if the transaction requires additional verification.
11. Fraud Prevention and Transaction Security
Norvi may use reasonable measures to identify potentially fraudulent, unauthorized, or suspicious transactions.
In certain cases, we may request additional information reasonably necessary to verify an order.
Where there is a legitimate concern regarding unauthorized payment activity, identity misuse, fraud, or abuse, fulfillment may be temporarily delayed or the order may be canceled where legally permitted.
12. Order Cancellations
Customers may request cancellation before an order enters fulfillment or is dispatched.
Because orders may begin processing shortly after purchase, cancellation cannot always be guaranteed.
Once an order has been dispatched, the customer may need to follow the applicable return procedure instead.
Approved cancellations involving captured payments will be handled in accordance with our Refund Policy.
13. Shipping and Delivery
Orders are shipped according to the conditions described in the Norvi Shipping Policy.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by carriers, customs authorities, weather, transportation disruptions, high-volume periods, incorrect addresses, local restrictions, or circumstances outside Norvi's reasonable control.
Customers are responsible for reviewing tracking information and ensuring that the delivery address provided during checkout is accurate.
14. International Orders
International purchases may be subject to customs procedures, import duties, taxes, brokerage charges, or other governmental fees imposed by the destination country.
Unless otherwise expressly stated during checkout, such charges may be the responsibility of the recipient.
Customs procedures can also affect estimated delivery times.
15. Returns and Exchanges
Eligible returns and exchanges are governed by the Norvi Return and Exchange Policy.
Customers should contact our support team before returning merchandise and follow the instructions provided for the applicable order.
Sending merchandise to an unauthorized or incorrect address may delay the return process.
16. Refunds
Refund eligibility and processing are governed by the Norvi Refund Policy.
Approved refunds are generally returned to the original payment method. Financial institutions and payment providers may require additional time to post refunded amounts.
17. Customer Accounts
Where customer accounts are available, users are responsible for maintaining the confidentiality of their login credentials and for activities conducted through their accounts.
Customers should promptly notify Norvi if they reasonably believe that an account has been accessed without authorization.
We may temporarily restrict access where necessary to investigate potential security issues.
18. Intellectual Property
Unless otherwise indicated, website materials created for Norvi—including original text, graphics, logos, visual elements, layouts, and other proprietary content—may be protected by intellectual property laws.
You may use the website for legitimate personal shopping purposes.
You may not reproduce, distribute, modify, commercially exploit, systematically extract, or republish protected Norvi content without appropriate authorization, except where such activity is permitted by law.
19. Customer Content and Communications
If you voluntarily submit a review, comment, photograph, feedback, suggestion, or other content to Norvi, you confirm that you have the right to provide that material.
Content must not be unlawful, fraudulent, threatening, defamatory, malicious, infringing, or intentionally misleading.
Where permitted by applicable law and the context in which the content was submitted, Norvi may use customer feedback or reviews for legitimate business purposes.
20. Prohibited Activities
You must not use the Norvi website to:
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Commit or facilitate unlawful activity;
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Attempt unauthorized access to systems or accounts;
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Introduce viruses, malware, or harmful code;
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Interfere with website security or functionality;
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Collect information through unauthorized automated methods;
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Impersonate another individual or organization;
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Submit knowingly fraudulent transactions;
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Abuse refund, return, promotional, or payment systems;
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Infringe intellectual property or other legal rights.
Norvi may take reasonable measures to protect its website and services from misuse.
21. Third-Party Services
Norvi may rely on third-party providers for payment processing, hosting, analytics, advertising, fulfillment, logistics, customer service, and other operational functions.
These providers operate independently and may have their own terms and privacy practices.
Norvi is not responsible for independent third-party services to the extent that their operations are outside our reasonable control.
22. External Links
Our website may contain links to websites operated by third parties.
A link does not necessarily constitute an endorsement or guarantee regarding the third-party website, its content, products, security, or practices.
Customers who access external websites should review the applicable terms and privacy policies of those services.
23. Website Availability
We aim to keep the Norvi website accessible and functional, but continuous availability cannot be guaranteed.
The website may occasionally be interrupted because of maintenance, updates, hosting issues, technical problems, security events, network failures, or circumstances beyond our reasonable control.
We may modify, maintain, or update website functionality when reasonably necessary.
24. Disclaimer
To the extent permitted by applicable law, the website and its general informational content are provided without guarantees that every feature will always operate uninterrupted or without technical errors.
Product-specific rights, statutory guarantees, and mandatory consumer protections remain unaffected.
Nothing in these Terms is intended to exclude obligations that cannot legally be excluded.
25. Limitation of Liability
To the maximum extent permitted by applicable law, Norvi will not be responsible for indirect or consequential losses resulting solely from circumstances beyond our reasonable control or from improper use of the website or products.
Any limitation contained in these Terms applies only to the extent legally permitted.
Nothing in these Terms limits liability or customer rights where such limitation is prohibited by applicable law.
26. Events Beyond Reasonable Control
Norvi will not be responsible for delays or failures caused by circumstances that cannot reasonably be controlled, including major transportation disruptions, natural events, governmental actions, customs delays, widespread telecommunications failures, carrier interruptions, labor disruptions, or comparable events.
Where appropriate, we will make reasonable efforts to minimize the impact on affected orders.
27. Privacy
Personal information collected through Norvi is handled according to our Privacy Policy.
By using our website, you acknowledge that certain information may be processed as necessary to operate the store, fulfill orders, prevent fraud, provide customer support, and perform other legitimate activities described in that policy.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The affected provision may be interpreted or limited to the minimum extent necessary to make it enforceable where legally appropriate.
29. No Waiver
If Norvi does not immediately enforce a provision of these Terms, this does not automatically constitute a waiver of the right to enforce that provision later.
30. Consumer Protection
These Terms do not remove, restrict, or replace mandatory consumer rights available under applicable law.
Where local consumer legislation provides protections that conflict with a provision of these Terms, the mandatory legal requirements will prevail.
31. Changes to These Terms
Norvi may update these Terms of Service to reflect changes in our website, services, operations, business practices, or applicable requirements.
The latest version will be published on our website with the applicable revision date.
Continued use of the website after an update will be subject to the version then in effect, to the extent permitted by law.
32. Contact
For questions regarding these Terms of Service, an order, or the use of the Norvi website, please contact our customer support team through the contact information available on our website.
We will make reasonable efforts to review legitimate inquiries and provide appropriate assistance.
Norvi
Terms of Service
Last Updated: September 18, 2026