Privacy Policy

PRIVACY POLICY

Last Updated: September 18, 2026

At Norvi, protecting the privacy of our customers and website visitors is an important part of how we operate. This Privacy Policy explains what information may be collected when you visit our website, place an order, communicate with us, or otherwise interact with our services, as well as how that information may be used, stored, and shared.

By accessing or using the Norvi website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with Norvi, we may collect information that you provide directly to us, including:

  • Name and contact details;

  • Billing and shipping addresses;

  • Telephone number;

  • Email address;

  • Order and transaction information;

  • Products purchased or viewed;

  • Customer service communications;

  • Information submitted through forms on our website;

  • Account information, where customer accounts are available.

Payment information may be processed by authorized payment service providers. Norvi may not directly receive or store complete payment card credentials when transactions are handled through these providers.

2. Information Collected During Website Use

Certain technical information may be collected automatically when you browse our website.

This may include information such as your device type, browser, operating system, IP address, approximate geographic region, referring pages, pages viewed, interactions with the website, and date or time of access.

This information helps us understand how our website is used and allows us to improve its functionality, performance, and security.

3. How We Use Personal Information

Norvi may process personal information for purposes including:

  • Processing and managing purchases;

  • Arranging order fulfillment and delivery;

  • Providing order confirmations and updates;

  • Responding to customer inquiries;

  • Processing eligible returns, exchanges, and refunds;

  • Detecting suspicious, fraudulent, or unauthorized activity;

  • Maintaining and improving website functionality;

  • Analyzing website and store performance;

  • Providing relevant advertising where permitted;

  • Communicating promotions where appropriate;

  • Meeting legal, regulatory, accounting, and operational requirements.

We seek to use personal information only when reasonably necessary for legitimate business purposes, contractual obligations, consent-based activities, or compliance with applicable law.

4. Orders and Payment Processing

When you make a purchase, information necessary to complete the transaction may be shared with payment processors, financial service providers, fraud-prevention services, fulfillment partners, and other companies involved in processing your order.

These organizations may process information under their own privacy and security practices.

Norvi does not sell complete payment card details and does not require customers to provide payment information outside approved checkout or payment channels.

5. Cookies and Similar Technologies

Norvi may use cookies, pixels, local storage, tags, and similar technologies to operate and improve the website.

These technologies may help us:

  • Remember customer preferences;

  • Maintain shopping cart functionality;

  • Understand website traffic;

  • Measure website performance;

  • Identify technical problems;

  • Support security and fraud prevention;

  • Measure marketing effectiveness;

  • Provide relevant advertising where permitted.

Depending on your location and applicable law, you may have options to manage certain cookies through your browser or consent controls available on the website.

Disabling some cookies may affect website functionality.

6. Analytics and Performance Measurement

We may work with analytics and technology providers to better understand how visitors interact with Norvi.

Information generated through these services may help us evaluate traffic patterns, product interest, conversion activity, website performance, and other operational metrics.

Where reasonably possible and appropriate, information may be aggregated or otherwise processed in a manner that reduces direct identification.

7. Advertising and Marketing

Norvi may use advertising technologies to measure campaigns and present advertisements that may be more relevant to users.

Depending on applicable privacy laws, certain advertising activities may require consent or provide users with an opportunity to opt out.

We may also send promotional communications to customers who have subscribed or where another lawful basis permits such communications.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism provided in those messages.

Transactional communications concerning an existing purchase or customer service matter may still be sent when necessary.

8. When Information May Be Shared

Norvi may share personal information with trusted service providers when necessary to operate our business.

These providers may include:

  • E-commerce and website infrastructure providers;

  • Payment processors;

  • Shipping and logistics companies;

  • Order fulfillment partners;

  • Customer service systems;

  • Cloud and data-hosting providers;

  • Analytics providers;

  • Marketing and advertising platforms;

  • Fraud prevention and security services;

  • Professional advisers where necessary.

We expect service providers to process information only as appropriate for the services they perform and subject to applicable contractual or legal obligations.

9. Legal and Security Disclosures

Information may be disclosed when reasonably necessary to comply with applicable law, respond to valid legal processes, protect the rights or property of Norvi, investigate suspected fraud, enforce applicable agreements, or protect customers and other individuals.

We may also disclose relevant information when necessary to investigate security incidents or unauthorized activity.

10. Business Changes

If Norvi is involved in a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business event, information may be transferred as part of that transaction where legally permitted.

Any personal information involved in such a transaction will remain subject to applicable privacy requirements.

11. International Data Processing

Some service providers supporting Norvi may operate from countries different from the country in which a customer resides.

As a result, personal information may be processed or stored internationally.

Where required, appropriate measures may be used to protect information transferred between jurisdictions in accordance with applicable data protection requirements.

12. Data Retention

Norvi retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on factors such as:

  • Order and transaction history;

  • Customer service requirements;

  • Accounting and tax obligations;

  • Fraud prevention;

  • Dispute resolution;

  • Legal and regulatory requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with our data retention practices.

13. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no internet transmission, electronic storage system, or digital security method can guarantee absolute security.

Customers should also take reasonable precautions to protect passwords, devices, accounts, and other information used to access online services.

14. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

These rights may include the ability to:

  • Request access to certain personal information;

  • Request correction of inaccurate information;

  • Request deletion in eligible circumstances;

  • Object to or restrict certain processing;

  • Withdraw consent where processing depends on consent;

  • Request certain information in a portable format;

  • Opt out of certain marketing activities;

  • Exercise additional privacy rights provided by applicable law.

Not every right applies in every jurisdiction or circumstance.

Norvi may need to verify your identity before processing certain privacy requests.

15. Accuracy of Customer Information

Customers are responsible for providing accurate and current information when placing an order or communicating with Norvi.

If your contact or delivery information changes, please notify us as soon as possible when the change could affect an active order or request.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Norvi does not control the privacy practices, security standards, or content of independent third-party websites. We encourage users to review the privacy policies of external services before providing personal information to them.

17. Children's Privacy

Norvi's online store is not intended to knowingly collect personal information from children who are not legally permitted to provide such information or make purchases without appropriate authorization.

If we become aware that personal information from a child has been collected in circumstances where it should not have been collected, reasonable steps may be taken to address the situation.

18. Privacy Requests

If you wish to exercise a privacy right or have questions concerning how your information is handled, you may contact our customer support team through the contact information available on the Norvi website.

To protect customer information, we may request reasonable verification before responding to requests involving personal data.

19. Updates to This Privacy Policy

Norvi may revise this Privacy Policy when our business practices, technologies, services, or applicable requirements change.

When updates are made, the revised policy will be published on our website with an updated revision date.

We encourage customers and visitors to review this Privacy Policy periodically.

20. Contact

Questions regarding this Privacy Policy or Norvi's handling of personal information may be directed to our customer support team through the contact options provided on our website.

We will make reasonable efforts to review and respond to legitimate privacy inquiries.

Norvi
Privacy Policy
Last Updated: September 18, 2026